Cancellation and rescheduling policy

Our policy: cancellation and rescheduling are completely free. As no deposit or prepayment is required, you lose nothing when you cancel.

1. Flexible flight schedule

• Free cancellation and rescheduling.
• Flights are cancelled when the weather is unfavourable or when the guest is not ready — a decision to stop flying for safety reasons is final.

2. How to reschedule / cancel

Please tell us you want to reschedule or cancel via hotline, Zalo, WhatsApp +84 964 073 555 or email at least 03 hours before departure time.

3. Same-day cancellation

If you cancel on the day of the flight, please pay for costs already incurred (for example, water drunk, a car that has picked you up).

4. Cancellation due to weather

When the weather is not safe, we will contact you to move your flight to another day or cancel free of charge.