Booking policy

Template text — please review and adjust to the business's actual rules.

1. Book in advance

• Book on the website, or contact us via hotline / Zalo / WhatsApp +84 964 073 555.
• Website bookings stay Pending confirmation until our team contacts you and confirms the flight date, number of people and health information.

2. No deposit, no prepayment needed

You do not have to pay any deposit or prepayment when booking. You pay at check-in at the flying site on the day, before your flight — when you do the paperwork and sign the insurance confirmation and liability waiver — using one of these methods:

3. Requirements

• Passengers must meet the weight, age and health requirements of each flight package.
• Anyone under 18 needs a guardian's consent.
• We reserve the right to refuse service if a passenger does not meet the safety requirements.

4. Weather

The flight schedule may be adjusted depending on the weather and the safety decisions of the operations team. See the Cancellation policy for details.

5. Contact

For any change to your booking, please contact us via hotline or Zalo.